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Community management your community, kept alive
Every comment and every message gets a reply: your customers notice.
Prefer to write down your need? Fill in the form
What it is, what it changes
Community management means keeping your community alive day to day: replying in writing to comments and messages, moderating, starting conversations, asking for reviews and spotting recurring questions. We do it in your tone of voice, agreed together.
With INCUB SPACE
- Customers reassured by quick, careful replies
- More reviews and recommendations
- A lively page that makes people want to contact you
Without this service
- Unanswered messages: the customer goes to whoever replies
- Negative comments left alone, read by everyone
- A page that looks abandoned, even though your business is running
In practice, you receive
- Written replies to comments and messages
- Moderation according to your rules
- Review requests after each sale
- Engagement: questions, polls, stories
- Monthly report of frequent questions
Written replies only: messages, comments and reviews.
In four steps
- Free first exchangeYour tone, your standard replies, your limits.
- Reply guidelinesAgreed together before we start.
- Community workReplies and moderation every day.
- Monthly reviewWhat your customers say, the improvements.
Questions about Community management
What is “Community management” at INCUB SPACE?+
Community management means keeping your community alive day to day: replying in writing to comments and messages, moderating, starting conversations, asking for reviews and spotting recurring questions. We do it in your tone of voice, agreed together.
What exactly do you receive?+
You receive: written replies to comments and messages; moderation according to your rules; review requests after each sale; Engagement: questions, polls, stories; monthly report of frequent questions.
How does the service work?+
1. Free first exchange: Your tone, your standard replies, your limits. 2. Reply guidelines: Agreed together before we start. 3. Community work: Replies and moderation every day. 4. Monthly review: What your customers say, the improvements.
Is the quote free?+
Yes, the quote is free and in writing. Describe your need on WhatsApp or with the form on this page: we reply in writing.
Where and when can you reply to us?+
INCUB SPACE is in Sousse (Immeuble Selten, 6th floor, office 65, avenue Léopold Senghor). We reply 7 days a week, from 8 am to 9 pm, in writing.
Describe your need
Tick what applies to you. We reply with a written quote.
Often requested with this service
Is your business abroad? This service can be delivered remotely from Sousse: international clients · Gulf: UAE, Saudi Arabia, Qatar · France (in French) · Belgium, Switzerland, Luxembourg (in French).