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Customer service in writing
Your customers get a reply by e-mail, chat and messaging apps.
Prefer to write down your need? Fill in the form
What it is, what it changes
We reply in writing to your customers on your channels: e-mail, website chat, messaging apps and comments, with your standard replies and a response time agreed together.
With INCUB SPACE
- Customers who get an answer
- A consistent, professional tone
- Frequent questions identified
Without this service
- Unanswered messages and lost sales
- Different answers depending on who is available
In practice, you receive
- Written replies on your channels
- Standard replies written with you
- Response time agreed together
- Report of frequent questions
In writing only: no phone calls.
In four steps
- ExchangeYour channels and your standard replies.
- Pilot monthTo set the tone and response time.
- RoutineReplies every day.
- Check-inRegular report.
Questions about Written customer service
What is “Written customer service” at INCUB SPACE?+
We reply in writing to your customers on your channels: e-mail, website chat, messaging apps and comments, with your standard replies and a response time agreed together.
What exactly do you receive?+
You receive: written replies on your channels; standard replies written with you; response time agreed together; report of frequent questions.
How does the service work?+
1. Exchange: Your channels and your standard replies. 2. Pilot month: To set the tone and response time. 3. Routine: Replies every day. 4. Check-in: Regular report.
Do you answer customers by phone?+
No. INCUB SPACE is not a call centre: replies are written (e-mail, chat, messaging apps, comments).
Is the quote free?+
Yes, the quote is free and in writing. Describe your need on WhatsApp or with the form on this page: we reply in writing.
Where and when can you reply to us?+
INCUB SPACE is in Sousse (Immeuble Selten, 6th floor, office 65, avenue Léopold Senghor). We reply 7 days a week, from 8 am to 9 pm, in writing.
Describe your need
Tick what applies to you. We reply with a written quote.
Often requested with this service
Is your business abroad? This service can be delivered remotely from Sousse: international clients · Gulf: UAE, Saudi Arabia, Qatar · France (in French) · Belgium, Switzerland, Luxembourg (in French).